Updated 19.04.2018


  • These terms of use regulate the legal relationship arising between VinoSobrio OÜ, registry code 12449892, Luha 18, Tallinn, 10131 ESTONIA (Trader) and the person who made the purchase (Client) in the purchase-sale of the products of the brands VinoSobrio and Birra Sobria, in the vinosobrio.com  sales environment (e-store).
  • In addition to these conditions the legal relationships arising from the distribution of products via the e-store are regulated by the laws of the Republic of Estonia.
  • The Trader may change the terms of the e-store and the prices of the products and services. Changes will be notified in the e-store’s environment. The terms and prices applicable at the time of the transaction taking place are applied to the transaction.
  • The selection of products, prices and discounts may differ from the product selection, prices and discounts of the Trader’s retail product selection.


  1. PRICE
  • The prices of the products are provided on the products’ sheet in euros ( € ) and the prices include the 20% value added tax in force in Estonia.
  • The buyer is solely responsible for any import duty, import taxes, other incidental charges that may apply to their particular country or state. VAT exempt buyers can have their VAT refunded by contacting us.
  • The delivery fee in accordance with the delivery method chosen by the Client in the course of formalizing the order is added to the price of the products. Please check the fees and possibilities in delivery page https://vinosobrio.com/delivery/ . The manner of delivery will be chosen and the delivery charge calculated in the basket.


  • The Client will add the product to the basket after choosing the product by clicking the “Buy now” button.
  • The minimum quantity for one order is 3 bottles up to 6 bottles (330 ml beer and 750ml wine). These bottles can be mixed as you wish to make up a case. We recommend you try different flavors.
  • The quantities in the basket may be changed and products may be removed from the basket until paying for the products.
  • To complete the order, you must enter the necessary data in the shopping cart, select the payment method and click on the “Place order” button.
  • Please accept the terms and conditions.
  • The order is deemed finalized after paying and receiving the payment.
  • The Trader will send a notification for the confirmation of the order to the Client’s email address.
  • In case of not having the Product ordered by the Client the Trader will cancel the order. An order may be cancelled in part as well as in whole. The Client will be informed of a cancelled order immediately. In case of a partial cancellation the Trader may ask for the Client’s wishes for handling the rest of the order – whether to dispatch or cancel as well.


  • The Client will pay for the purchases made in the Web environment (e-store) 100% in advance.
  • For orders, you can pay by credit card (Visa, MasterCard) and PayPal.
  • Payment takes place in a secure environment outside the e-store, when paying by credit card in the secure environment of Maksekeskus AS (http://maksekeskus.ee/) and in case of PayPal payments in the PayPal secure environment respectively. The Trader does not have access to the Client’s credit card details.
  • After placing the order and making the payment the Client will be sent a confirmation via email, on delivery an invoice is added to the parcel; for a dispatch outside the European Union a customs declaration is also added (UPU form CN22).


  • The e-store delivers products to all the European Union Member States, Russia, Ukraine, China and Japan.
  • Products will be delivered to the customer by Itella Parcel Shop service http://www.itella.ee/english/parcel-shop/ to the automated parcel terminal, Omniva Europe Courier Service or standard post-delivery https://www.omniva.ee/eng.
  • The Client will pay for the costs arising from the delivery of the Products. Depending on the destination the parcel fee. Please check the fees and possibilities in delivery page https://vinosobrio.com/delivery/ . The manner of delivery will be chosen and the delivery charge calculated in the basket.


  • Under the Consumer Contracts Regulations, you have a right to cancel your order for any item purchased on this website for a refund within 14 days of delivery. The cost of such returns will be the responsibility of the consumer.
  • To cancel, you can email us or write to us (contact) within 14 days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. You will be responsible for the cost of collection. We do not accept returns outside the 14-day returns period.
  • On withdrawal from the transaction the Trader will return to the Client the sums paid by him to the Client, by transferring the returnable sum into the Client’s bank account within 14 days from the withdrawal application reaching the Trader at the latest. The Trader has the right to delay returning the paid sums until the Client has returned the product or submitted proof of handing over the product to the post office for return.
  • Our priority is to get your products delivered to you as quickly and safely as possible. However, there is no way to be 100% sure that a package will survive the journey intact. We will replace or refund, whichever is the most practical, the cost of any items that arrive broken but you must immediately inform the courier or parcel company on receipt of the package. We cannot be responsible for any breakages reported after the courier has left your premises.


  • If you have any comments or questions about an order, or our products in general please contact us vinosobrio@vinosobrio.com will respond to all customer enquiries as soon as possible.
  • In case disputes have arisen between the Client and Trader on the defects of the product, the Client has the right to turn to the Trader with a complaint, by specifying in a complaint submitted in writing or in a form allowing for written reproduction (email) his name and contact details, the date of submitting the complaint, the defect existing in the product and the solution requested by him. The Trader will respond to the Client’s complaint in writing or form allowing for written reproduction (email) within 15 days.
  • In case the Client and Trader do not reach an agreement regarding the dispute, the Client has the right to turn to the consumer complaints committee at the Estonian Consumer Protection Board (komisjon.ee) for out-of-court settlement of the dispute and use the European Union Online Dispute Resolution procedure at http://ec.europa.eu/odr. Reviewing of a complaint in the consumer complaints committee is free of charge for the parties. Dispute settlement at the Estonian Consumer Protection Board is guided by the legislation of the Republic of Estonia.
  • We reserve the right to refuse or cancel any order at any time. If payment has already been received and we exercise this right, a refund will be made for any monies taken.


  • We collect personal information about you when you place an order, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, ask for information, give us a feedback, comment on any blogs or articles featured in our services, enter competitions or special promotions, sign up for our special offers or other updates, participate in research or fill in surveys.
  • By subscribing or using our services you consent to the use of your personal data in line with this policy.
  • The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, search criteria, shopping history, shopping preferences, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth answers to security questions and any other information you may give us.


  • The data about the Client and his order stored in the orders’ environment of the e-store are treated as confidential information. The Trader will not disclose the information that has become known to it to third parties.
  • The data communication between the Client and card payment centers is encrypted, which ensures the security of the Client’s personal data. The Trader does not have access to the Client’s confidential payment card details.
  • The personal data submitted by the Client, which the Trader has received on making the purchase by the Client are protected and they are processed according to the requirements of the Personal Data Protection Act. Personal data is collected and they are processed for the following purposes: for making purchase analyses and summaries, for making offers to the Client but also for organizing Client satisfaction questionnaires.
  • The buyer may unsubscribe from receiving offers and newsletters by e-mail at any time by notifying us thereof by e-mail or following the instructions provided in the e-mail with offers. The personal data of the Client is processed by VinoSobrio OÜ (registry code 12449892, Luha 18, Tallinn, 10131 ESTONIA).